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Automate
Answer instantly, triage automatically, and keep your humans for the conversations that actually need them.
Customers expect an answer in minutes; small teams drown in the same twenty questions. Solve Technology automates the repetitive 60–80% of support — instant answers to common questions, order and appointment status, intake forms, routing, and follow-up — so your team handles the conversations that genuinely need a human.
The AI side is grounded in your real documentation and policies, not a generic chatbot: it answers from what's true for your business, and when it isn't sure, it hands off to a person instead of guessing. We integrate with your helpdesk or shared inbox — Zendesk, Freshdesk, Intercom, HubSpot, or plain email — plus chat and SMS.
Every automation ships with guardrails: human-escalation paths, full audit logs of every answer, and a runbook your team owns. Nothing fails silently, and nothing answers off-script.
Grounded in your docs, pricing, and policies. Answers instantly and accurately — or hands off to a human.
Every inbound message classified, prioritized, and routed to the right person with context attached.
Forms, order status, appointment scheduling and reminders — handled without a human in the loop.
Clear escape hatches to a person, confidence thresholds, and audit logs of every automated answer.
Dashboards for volume, deflection rate, and response times. Documentation your team owns.
01
Review your inbox and tickets. Identify the questions and tasks that eat the most time.
02
Train the assistant on your real docs and policies. Build triage and intake flows.
03
Run alongside your team with human review. Measure accuracy and deflection before going live.
04
Monitor, tune, and extend to new channels as confidence grows.
Common questions about Solve Technology's customer support automation engagement.
Tell us what fills your inbox. We'll come back with the flows worth automating first and a fixed quote.
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